Terms of service
TERMS OF SERVICE
Effective date: August 6, 2026
These Terms of Service (the "Terms") govern your access to and use of the LifeNuva website, online store, customer account features, and related services (collectively, the "Services"). In these Terms, "LifeNuva," "we," "us," and "our" refer to LifeNuva, and "you" refers to the person accessing or using the Services.
By visiting the website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and to the policies incorporated by reference. If you do not agree, do not use the Services.
1. ELIGIBILITY AND AUTHORITY
You must be at least 18 years old, or the age of legal majority where you live, to create an account or place an order. If you use the Services for a company or other organization, you represent that you have authority to bind that organization to these Terms.
2. CHANGES TO THE SERVICES OR TERMS
We may update the Services, product offerings, membership features, prices, policies, or these Terms from time to time. Updated Terms become effective when posted unless a later effective date is stated. Your continued use of the Services after an update constitutes acceptance of the updated Terms to the extent permitted by law.
3. ONLINE STORE PLATFORM
Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to offer products and Services to you. LifeNuva, not Shopify, is the seller of products purchased from this store unless the checkout expressly identifies another seller.
4. CUSTOMER ACCOUNTS
Some Services require an account. You must provide accurate, current, and complete information. An email address is required; a telephone number may be optional unless needed for delivery, fraud prevention, identity verification, or customer support.
You are responsible for safeguarding your login credentials and for activity under your account. Do not share your password or permit unauthorized access. Notify us promptly through our Contact page if you suspect unauthorized use. We may suspend or restrict an account to investigate fraud, misuse, security concerns, chargebacks, or violations of these Terms.
5. PRODUCT INFORMATION AND HEALTH DISCLAIMER
We make reasonable efforts to display product descriptions, ingredients, quantities, images, availability, and prices accurately. Packaging, colors, labels, ingredients, and other product details may change where permitted by law. Images are illustrative and device displays may affect appearance.
Always read the product label and follow all directions and warnings before use. Consult a qualified healthcare professional before using a dietary supplement, particularly if you are pregnant or nursing, have a medical condition, take medication, have allergies, or are considering use by a child. Stop use and seek medical advice if you experience an adverse reaction.
Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration. LifeNuva products are not intended to diagnose, treat, cure, or prevent any disease.
Information on the Services is provided for general informational purposes and is not medical advice or a substitute for professional diagnosis or treatment. Individual experiences and testimonials are not guarantees of typical or future results.
6. ORDERS AND ACCEPTANCE
Your order is an offer to purchase. We may accept, reject, limit, or cancel an order for legitimate reasons, including product availability, pricing or description errors, suspected fraud, payment issues, resale activity, shipping restrictions, or legal requirements. An order confirmation acknowledges receipt and does not necessarily constitute final acceptance. Acceptance occurs when the order is processed for fulfillment or otherwise confirmed by us.
We may limit quantities purchased per person, household, account, payment method, address, promotion, or order. If we cancel an order after payment, we will refund the canceled amount to the original payment method or restore the corresponding account credit or points, as applicable.
7. PRICES, TAXES, AND CHARGES
Prices are shown in the currency displayed at checkout and may change without notice before an order is placed. You are responsible for applicable product charges, shipping charges, sales tax, use tax, duties, customs fees, and other charges shown at checkout or lawfully imposed on the transaction.
Sales tax is calculated using information such as the shipping destination and applicable tax rules. You must provide a complete and accurate shipping address. If a pricing or tax error is discovered before fulfillment, we may contact you for instructions or cancel and refund the affected order.
8. PAYMENTS, DISCOUNTS, ACCOUNT CREDIT, AND POINTS
You authorize us and our payment providers to charge the payment method selected at checkout. You represent that you are authorized to use that payment method. Payment processing is also subject to the payment provider's terms.
Promotional codes, referral codes, and discounts are subject to their stated conditions, expiration dates, product exclusions, and usage limits. Unless expressly stated otherwise, discounts cannot be combined, transferred, redeemed for cash, or applied after an order is placed. We may cancel or reverse a discount obtained through error, manipulation, duplicate accounts, or other misuse.
If LifeNuva offers account credit or points:
- the applicable conversion or redemption value will be displayed in the account or at checkout;
- credit or points may be used only for eligible LifeNuva purchases and have no cash value unless a separate written program expressly states otherwise;
- cash withdrawal is not available through the Shopify store;
- partial or mixed payment is available only when expressly supported at checkout;
- transfers between eligible member accounts are permitted only when the feature is enabled and are subject to verification, limits, fraud controls, and separate program rules; and
- refunds for purchases made with credit or points are returned to the same account balance or points balance.
Account credit and points are not deposits, bank accounts, securities, investments, or stored-value products except to the extent applicable law expressly provides otherwise. We may correct balances affected by error, duplicate credit, reversal, fraud, or unauthorized activity.
9. MEMBERSHIP, INVITATION, AND REFERRAL FEATURES
Certain membership features may require an invitation or referral code and a qualifying purchase. Registration alone does not guarantee activation, referral privileges, placement in any member structure, discounts, rewards, or other benefits. Current eligibility requirements, including any purchase threshold, are those displayed during enrollment or stated in separate written member program rules.
An invitation or referral code identifies a referring account but does not create an employment, agency, partnership, franchise, fiduciary, or investment relationship. Referral privileges may require approval and may be limited, suspended, reassigned, or revoked under applicable program rules.
Where a separate referral or member rewards program is offered:
- all rewards, qualifications, placement rules, calculations, limits, expirations, transfers, and tax requirements are governed by the separate written program rules;
- no participant is guaranteed income, profit, rewards, customers, placement, or business success;
- participants must not make false, misleading, unsubstantiated, or unauthorized product, health, lifestyle, or earnings claims;
- participants must not present a product purchase as an investment or pressure another person to purchase or enroll;
- identity and tax verification may be required before any legally reportable cash payment is available; and
- Shopify checkout purchases alone do not create a right to cash withdrawal or compensation.
If these Terms conflict with separate written member program rules on a program-specific issue, the separate program rules control for that issue. These Terms continue to govern use of the online store and Services.
10. SHIPPING AND DELIVERY
Shipping estimates are not guarantees. Delivery may be affected by carrier delays, weather, customs, address errors, inventory, or events outside our reasonable control. Risk of loss and title pass as provided by applicable law and the shipping terms shown at checkout.
You are responsible for providing a complete and accurate delivery address and for monitoring tracking information. Contact us promptly if tracking shows an exception, an item is missing, an incorrect item arrives, or an order is not delivered. When required by law, we will provide the option to consent to a shipping delay or cancel the affected unshipped order for a refund.
11. RETURNS, REFUNDS, AND DAMAGED PRODUCTS
All purchases are subject to our Refund Policy, which is incorporated into these Terms. Because the products are health and wellness products, sales are generally final except for the limited product-quality and fulfillment issues stated in that policy or rights that cannot lawfully be excluded.
12. ACCEPTABLE USE AND PROHIBITED CONDUCT
You must not:
- use the Services for unlawful, fraudulent, deceptive, abusive, or unauthorized purposes;
- provide false account, identity, tax, payment, delivery, review, or referral information;
- interfere with security, access controls, networks, software, or operation of the Services;
- introduce malware, scrape or harvest data without permission, or attempt unauthorized access;
- circumvent quantity limits, eligibility rules, account restrictions, discounts, referral rules, or fraud controls;
- impersonate another person or create accounts to manipulate rewards, placement, reviews, or promotions;
- resell products in violation of applicable law or a written LifeNuva policy;
- copy, reproduce, distribute, or commercially exploit website content without authorization; or
- use LifeNuva names, marks, product claims, or marketing materials in a misleading or unauthorized manner.
13. INTELLECTUAL PROPERTY
The Services and their content, including trademarks, logos, text, graphics, photographs, videos, designs, software, and product presentation, are owned by or licensed to LifeNuva and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access the Services for personal, lawful, non-commercial use. No other rights are granted.
14. REVIEWS AND USER CONTENT
If you submit a review, photograph, testimonial, comment, suggestion, or other content, you represent that it is truthful, based on your genuine experience, does not violate another person's rights, and does not contain unlawful or misleading claims. You grant LifeNuva a worldwide, non-exclusive, royalty-free license to host, reproduce, format, display, and use that content in connection with the Services, subject to applicable law and our Privacy Policy.
We may moderate or remove content that is unlawful, deceptive, irrelevant, abusive, infringing, contains unsubstantiated health or earnings claims, exposes personal information, or violates these Terms. We do not promise to publish every submission.
15. THIRD-PARTY SERVICES AND LINKS
The Services may use or link to third-party providers, including Shopify, payment processors, carriers, tracking providers, and other websites. Third-party services are governed by their own terms and privacy practices. LifeNuva is not responsible for third-party content or services except to the extent required by law.
16. PRIVACY
Our collection and use of personal information are described in our Privacy Policy. By using the Services, you acknowledge that information may be processed by service providers necessary to operate the store, process payments, prevent fraud, fulfill orders, provide customer support, and comply with law.
17. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." LIFENUVA DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN WRITING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR EVERY USER.
Nothing in this section excludes warranties or consumer rights that cannot lawfully be excluded.
18. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFENUVA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES ARISING FROM THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIFENUVA'S TOTAL LIABILITY ARISING FROM AN ORDER OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO LIFENUVA FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM. These limitations do not apply to liability that cannot lawfully be limited or excluded.
19. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold LifeNuva harmless from third-party claims, losses, and reasonable costs arising from your unlawful use of the Services, your violation of these Terms, your infringement of another person's rights, or false or unauthorized claims you make concerning LifeNuva products or opportunities.
20. SUSPENSION AND TERMINATION
You may stop using the Services at any time. We may suspend or terminate access when reasonably necessary to protect the Services, users, LifeNuva, or third parties; investigate suspected fraud or unlawful conduct; comply with law; or enforce these Terms. Provisions that by their nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, limitations, indemnification, and dispute provisions.
21. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except where the law of your place of residence must apply. Before filing a claim, you and LifeNuva agree to make a good-faith effort to resolve the dispute by contacting the other party and providing a reasonable description of the issue and requested resolution.
Unless applicable law requires otherwise, disputes that cannot be resolved informally will be brought in a court of competent jurisdiction located in San Bernardino County, California. Nothing in these Terms prevents either party from seeking relief in small claims court where eligible or from contacting a government consumer protection authority.
22. GENERAL PROVISIONS
If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. We may assign these Terms as part of a merger, reorganization, sale, or transfer of the relevant business or assets.
23. ENTIRE AGREEMENT
These Terms, the Refund Policy, Privacy Policy, any checkout disclosures, and any separate written program terms applicable to a feature constitute the agreement between you and LifeNuva concerning the Services. They supersede prior discussions or communications concerning the same subject, except for a separate signed agreement.
24. CONTACT INFORMATION
LifeNuva
1500 S Milliken Ave, Ste B
Ontario, CA 91761-2314
United States
Telephone: 202-655-1150
Website: www.lifenuva.com
Customer service: www.lifenuva.com/pages/contact