ACCESSIBILITY STATEMENT
Effective date: August 6, 2026
Last reviewed: August 6, 2026
LifeNuva is committed to providing a website and online shopping experience that is accessible to the widest possible audience, including people with disabilities. Accessibility is an ongoing effort, and we continue to review and improve the usability of our website, online store, customer account features, and digital content.
OUR ACCESSIBILITY GOAL
We aim to align the LifeNuva website with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably possible. WCAG provides guidance for making digital content more perceivable, operable, understandable, and robust.
This statement describes our accessibility efforts and goals. It is not a representation that every page, feature, document, or third-party service currently satisfies every WCAG success criterion.
MEASURES WE TAKE
Our accessibility work includes efforts to:
- use meaningful headings, landmarks, labels, and semantic page structure;
- provide text alternatives for meaningful images where appropriate;
- support keyboard navigation without requiring a mouse;
- maintain visible keyboard focus indicators;
- use readable typography and sufficient color contrast;
- avoid relying on color alone to communicate important information;
- support browser zoom and responsive layouts on desktop and mobile devices;
- provide labels, instructions, and error information for forms and checkout interactions;
- use descriptive link and button text where reasonably possible; and
- review accessibility when adding or updating significant website content and features.
USING THE WEBSITE
You may be able to improve your experience by using built-in browser or operating-system features, including text zoom, page magnification, high-contrast settings, voice control, screen readers, captions, and keyboard navigation.
Common keyboard controls include:
- Tab and Shift + Tab to move between interactive elements;
- Enter or Space to activate many links, buttons, and controls;
- Arrow keys to move through some menus and form controls; and
- Escape to close certain dialogs or menus.
THIRD-PARTY CONTENT AND SERVICES
Some parts of the customer experience are provided by third parties, including Shopify, payment processors, customer account services, shipping carriers, tracking services, embedded media, and linked websites. We do not control every aspect of these third-party services, but we encourage our providers to offer accessible experiences and will communicate accessibility concerns to them when appropriate.
DOCUMENTS, MEDIA, AND OLDER CONTENT
Some older content, product images, videos, downloadable documents, or third-party content may not yet provide every desired accessibility feature. If you encounter information that is difficult to access, contact us and we will make a reasonable effort to provide the information in an alternative format or assist you through another channel.
ACCESSIBILITY FEEDBACK AND ASSISTANCE
If you experience an accessibility barrier, need assistance placing or reviewing an order, or need information in an alternative format, please contact LifeNuva through our Contact page or by telephone at 202-655-1150.
To help us investigate efficiently, please provide, when possible:
- the web address or name of the page where the issue occurred;
- a brief description of the problem and the task you were trying to complete;
- the browser, device, and assistive technology you were using; and
- your preferred method for receiving a response.
You do not need to disclose the nature of a disability to request assistance. We aim to acknowledge accessibility feedback within 5 business days, although investigation and remediation may require additional time depending on the issue and whether a third-party service is involved.
ALTERNATIVE SERVICE
If a website feature is temporarily inaccessible, we will make a reasonable effort to provide an alternative way to access the relevant information or service. Alternative assistance may include helping you locate product information, understand store policies, review order information, or contact the appropriate service provider. We will not request payment-card details through ordinary email or an unsecured contact form.
ONGOING IMPROVEMENT
We may update this Accessibility Statement as our website, technology, standards, or accessibility practices change. We value feedback from customers and users because it helps us identify and prioritize improvements that automated testing alone may not detect.
CONTACT INFORMATION
LifeNuva
1500 S Milliken Ave, Ste B
Ontario, CA 91761-2314
United States
Telephone: 202-655-1150
Website: www.lifenuva.com
Accessibility support: www.lifenuva.com/pages/contact