物流政策

Shipping Policy

Effective date: August 27, 2026

This Shipping Policy explains how LifeNuva handles order processing, shipping estimates, tracking, delivery exceptions, and address-related issues for orders placed through the LifeNuva store.

1. Order processing

Paid orders are generally prepared for fulfillment after payment authorization and routine fraud or inventory review. Processing time may vary depending on product availability, order volume, payment verification, holidays, or operational exceptions.

Submitting an order does not guarantee same-day shipment. If an order cannot be accepted or fulfilled, LifeNuva may cancel the order and issue a refund or reversal to the original payment method or applicable account balance.

2. Shipping destinations

LifeNuva ships only to destinations that are made available at checkout. Availability may change based on carrier coverage, product restrictions, legal requirements, customs constraints, fraud controls, or operational limitations.

3. Shipping rates and methods

Shipping options, charges, and any available delivery methods are shown at checkout for the destination and order at issue. The rates displayed at checkout control for that order unless a pricing error is identified before fulfillment.

4. Delivery estimates

Any delivery estimate is an estimate only and is not a guarantee. Transit times may be affected by carrier delays, weather, customs processing, incomplete addresses, force majeure events, seasonal demand, or other circumstances outside LifeNuva’s reasonable control.

5. Tracking

When tracking is available, tracking details are provided through the order record, shipment notice, member center, customer account, or carrier updates tied to the order. Tracking events are generated by shipping providers and may lag behind real-world package movement.

6. Address accuracy

You are responsible for providing a complete and accurate shipping address, recipient name, and any information required for delivery. LifeNuva is not responsible for delay, failed delivery, additional fees, or loss caused by an incomplete, incorrect, or outdated address provided by the customer.

If a package is returned because of an address error, refusal, failed pickup, or inability to deliver, LifeNuva may contact you about reshipment options, additional charges, or cancellation where permitted by law and operational policy.

7. Risk of loss and delivery completion

Risk of loss and title pass as provided by applicable law and the shipping terms shown at checkout. Delivery may be deemed complete when the carrier records successful delivery to the address provided, subject to any non-waivable legal rights.

8. Delays, lost packages, wrong items, or missing items

If tracking shows an exception, a package appears lost, a shipment is materially delayed, an item is missing, or the wrong item is delivered, use the order-support flow or dedicated return/support path tied to your account as soon as possible. If you cannot access that flow, contact LifeNuva customer support through the current support channel shown on the website.

LifeNuva may request order details, photos of the package and label, carrier notices, or other reasonable evidence to investigate the issue.

9. Split shipments and partial fulfillment

Some orders may ship in multiple packages or at different times. A partial shipment does not mean the remaining items were canceled unless LifeNuva separately confirms cancellation or refund.

10. International fees, duties, or taxes

Where applicable, customers are responsible for duties, customs charges, import taxes, or similar charges unless checkout expressly states otherwise.

11. Changes to this Policy

LifeNuva may update this Shipping Policy from time to time. The current version becomes effective when posted unless a later date is stated.