退款政策

REFUND POLICY

Effective date: August 6, 2026

ALL SALES ARE FINAL EXCEPT FOR THE LIMITED PRODUCT-QUALITY ISSUES EXPRESSLY DESCRIBED BELOW. Because LifeNuva products are health and wellness products, we do not accept returns or exchanges for change of mind, personal preference, dissatisfaction with taste, or results that differ from a customer's expectations.

1. ELIGIBLE PRODUCT-QUALITY CLAIMS

We will review a return, replacement, or refund request only when the product:

- was expired when delivered;
- arrived with its lid, safety seal, or tamper-evident packaging already opened, broken, or compromised; or
- arrived materially damaged, including a broken container, leakage, or other obvious product damage.

Minor cosmetic damage to the shipping carton that does not affect the product, container, seal, safety, or usability is not an eligible product-quality claim.

2. CLAIMS THAT ARE NOT ELIGIBLE

We do not accept returns, exchanges, or refunds for:

- change of mind, accidental orders, or ordering the wrong quantity;
- personal preference, taste, or dissatisfaction with expected results;
- products opened, unsealed, used, consumed, altered, or damaged after delivery;
- products stored or handled contrary to the label instructions;
- products without the original product container, outer packaging, lot or batch number, or proof of purchase;
- products purchased from an unauthorized third-party seller; or
- requests submitted outside the claim period below, unless applicable law requires otherwise.

3. CLAIM PERIOD

You must contact LifeNuva within 7 calendar days after delivery. Keep the affected product, shipping carton, all original packaging, inserts, labels, and proof of purchase until the review is complete. Do not consume, discard, further open, alter, or return the product before receiving written instructions from LifeNuva.

4. REQUIRED EVIDENCE

Submit your request through our Contact page and provide all of the following:

- your order number and the name and email address used for the order;
- a clear description of the issue and the date the order was delivered;
- clear photographs of the shipping carton and the complete outer product packaging;
- clear photographs showing the expiration date and the lot or batch number;
- clear photographs showing the broken seal, opened lid, leakage, or other damage; and
- an unboxing video or unboxing photographs, when available.

Missing, unclear, altered, or incomplete evidence may delay the review or prevent us from verifying the claim.

5. REVIEW PERIOD

Please allow approximately 7 to 14 calendar days after we receive all required information for review. We may request additional photographs, video, packaging information, or other reasonable evidence. Submission of a claim does not guarantee approval.

6. APPROVED CLAIMS AND RETURN AUTHORIZATION

If a claim is approved, LifeNuva will provide written instructions. Depending on the circumstances, we may replace the affected product or refund the approved amount to the original payment method.

If account credit or points were used for the approved purchase, the corresponding approved amount will be restored to the same account balance or points balance. We do not issue cash refunds for amounts originally paid with account credit or points.

If we require the product to be returned for an approved product-quality claim, LifeNuva will provide return instructions and pay the authorized return-shipping cost. Products sent without prior written authorization may be refused and will not qualify for a refund or replacement.

7. REFUND TIMING

After an approved claim and, when required, receipt and inspection of the returned product, we will submit the approved refund to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. Original shipping charges are refundable only when the approved issue is attributable to LifeNuva or when required by applicable law.

8. INCORRECT, MISSING, OR UNDELIVERED ORDERS

If you received a product different from the product shown on your order confirmation, an item is missing from your shipment, or your order was not delivered, contact us promptly through our Contact page. These fulfillment issues will be reviewed separately from change-of-mind returns and handled in accordance with applicable law.

9. NON-WAIVABLE LEGAL RIGHTS

Nothing in this policy excludes, restricts, or modifies any warranty, remedy, or consumer right that cannot lawfully be excluded, restricted, or modified. Where applicable law provides greater rights, applicable law controls.

10. CONTACT INFORMATION

LifeNuva
1500 S Milliken Ave, Ste B
Ontario, CA 91761-2314
United States
Telephone: 202-655-1150
Website: www.lifenuva.com
Customer service: www.lifenuva.com/pages/contact

Do not send a product to the address above unless LifeNuva has first issued written return authorization and return instructions.